Debitsuccess Blog

Latest News

Customer retention strategies that stand the test of time

Posted by Jason Philactides - National Sales Manager (Australia) on 21 June 2016

In today’s competitive economic environment, customer retention continues to stand the test of time as a cost-effective and profitable business strategy.

So, with plenty written on this subject, where do you start?  Here are some top line...

Read More

The importance and impact of innovation

Posted by David Kennedy - Group Chief Information Officer Transaction Services Group on 20 May 2016

The word ‘innovation’ is increasingly bandied around by many businesses and industries.  What does it mean?  And why is it important?

Innovation involves linking the customer journey through many organisations.  Being...

Read More

Payment Plans for students: An easier way to pay

Posted by Jesse Harris - National Sales Manager (New Zealand) on 13 May 2016

There’s no doubt that education costs.  And when you’re a student, anything that can help you keep on top of these costs and make life easier between study, work and having a life is worth considering right?   

That’s why flexible payment...

Read More

Customer service gems

Posted by Siala Uepa-Holmes - Customer Service Manage on 1 March 2016

When it comes to customer service, there are plenty of ‘do’s and don’t’s’ – so where do you start?  We’ve put some key questions to Siala Uepa-Holmes, our Customer Service Manager to get her experience and some industry gems that could...

Read More

10 payment plan tips

Posted by Jesse Harris - National Sales Manager (New Zealand) on 22 February 2016

Cashflow is essential to any organisation’s success.  Here are some things to consider when deciding to offer a payment plan option:

1. Frequency pays off so give options

The simple psychology of the subscription model...

Read More

When is full service truly full service?

Posted by Wayne Pointon - Chief Operations Officer on 9 February 2016

A number of organisations claim they offer a full service – so what does this look like in the world of payment solutions?

When it comes to collecting regular payments from customers, some businesses follow up outstanding payments with an...

Read More

Reversal rates review

Posted by Reversal Rates Test on 20 January 2016

Latest data around reversal rates provides interesting reading.  Recurring payments from bank accounts are 2.4 times more successful than from credit cards, and weekly payments are 1.9 times more successful than monthly payments.

Unsurprisingly...

Read More

Looking for a membership payment solution?

Posted by Jesse Harris - National Sales Manager (New Zealand) on 19 January 2016

If you offer annual memberships, chances are you’re aware that people often indicate cost as a barrier to joining.  In fact, around a quarter of individuals surveyed* indicate upfront cost as a significant hurdle.

Statistics also show that...

Read More

The service improvement toolbox

Posted by Wayne Pointon - Chief Operations Officer on 8 December 2015

When it comes to improving service, it’s a never ending quest.  An ongoing journey.  A constant challenge.  That’s why, as part of our service improvement adventure, we’ve introduced some new tools.

Our recently completed series of...

Read More

Customer service – the backbone of any business

Posted by Siala Uepa-Holmes - Customer Service Manager on 16 October 2015

, , ,

You may have heard the saying ‘Customer service is not a department; it’s everyone’s job’.  In today’s competitive environment this is truer than ever – and coaching is key.

Like many businesses, Debitsuccess focuses a...

Read More