Debitsuccess Blog

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Communication, commitment and compliance key to data security

Posted by Brian Garrity - Head of Group Compliance on 23 March 2015

In an increasingly online world, data security is a hot topic.  For customers to transact with an organisation either online or via a contact centre, they need to be confident their payment details are secure and will not be compromised.  As a result,...

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Retention – it’s a marathon, not a sprint

Posted by Wayne Pointon - Chief Operations Officer on 3 March 2015

As the saying goes – It takes months to find a customer and only seconds to lose them.  And, while this rings true, customer retention has a different approach – it’s a marathon, not a sprint.

We all know that customers are imperative...

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When is full service truly full service?

Posted by Wayne Pointon - Chief Operations Officer on 20 January 2015

A number of organisations claim they offer a full service – so what does this look like in the world of payment solutions?

When it comes to collecting regular payments from customers, some businesses follow up outstanding payments with an...

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Direct debit drives donations

Posted by Jesse Harris - New Zealand Sales Manager on 15 December 2014

There are people out there – people who are willing to engage with your charity and donate to its cause.  So how do you turn them from a one-off donor into a regular supporter?

As a leading payment solution provider, we can help you develop...

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Customer Service Gems

Posted by Siala Uepa-Holmes on 17 November 2014

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When it comes to customer service, there are plenty of "do's and don'ts" – so where do you start? We’ve put some key questions to Siala Uepa-Holmes, our Customer Service Manager to get her experience and some industry gems that could make a difference...

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The art of outsourcing

Posted by Wayne Pointon - Chief Operations Officer on 16 July 2014

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The word outsourcing is often associated with negative overtones.  Think outsourcing, and there’s a high chance many will think of local job losses due to outsourcing of a company’s business function to the Philippines, or a less-than-satisfactory...

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The importance of compliance

Posted by Brian Garrity - Head of Group Compliance on 20 May 2014

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There’s no doubt today’s regulatory environment is becoming increasingly complex – and there’s no denying the importance of compliance in such an environment. 

Debitsuccess, part of the Transaction Services Group and Australasia’s...

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The Subscription Economy

Posted by Craig Marshall on 11 April 2014

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There’s a new kid on the block in the business world; one that’s driving growth, cultivating long-term customer relationships, and providing a win-win-win for consumers, businesses and society.  That new kid is the subscription economy and it’s...

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When a SMS does – and doesn’t – pay off

Posted by Davin Miller on 4 March 2014

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Full service payment solutions provider, Debitsuccess’ Pay Now feature is going from strength to strength with the recent addition of a Pay Now link in all the company’s SMS overdue messages. 

Pay Now gives members...

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Customer service – the backbone of any business

Posted by Siala Uepa-Holmes - Customer Service Manager on 17 February 2014

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You may have heard the saying ‘Customer service is not a department; it’s everyone’s job’.  In today’s competitive environment this is truer than ever – and coaching is key.

Like many businesses, Debitsuccess focuses a...

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