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Customer service – the backbone of any business

Posted by Siala Uepa-Holmes - Customer Service Manager on 16 October 2015

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You may have heard the saying ‘Customer service is not a department; it’s everyone’s job’.  In today’s competitive environment this is truer than ever – and coaching is key.

Like many businesses, Debitsuccess focuses a...

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Payment preferences – something for everyone

Posted by Davin Miller - Debitsuccess Australia CEO on 5 October 2015

When establishing a payment plan that works for your business and your customers, there are a number of components to consider.  For example, is there a favoured payment frequency or day?  Would people rather pay from a bank account or credit card? ...

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Rowing the Tasman Sea solo vs. Entering the US market

Posted by Shaun Quincey - Vice President SalesDebitsucceess US on 17 August 2015

In 1977, Colin Quincey was the first person to row the Tasman Sea solo from New Zealand to Australia.  In 2010 his son Shaun set off from Coffs Harbour in Australia to become the first person to row solo in the other direction, eventually crash landing...

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Lead generation: getting a game plan

Posted by Wayne Pointon - Chief Operations Officer on 31 July 2015

“What should we do this month?”

“How about we do a letter box drop?”

“Anyone got an idea?”

Operating without a marketing plan can take you on a wild ride – and even if you do get there you probably have no idea how...

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Being a customer service star

Posted by Siala Uepa-Holmes - Contact Centre Manager on 20 July 2015

As a finalist for Contact Centre Manager of the Year (under 50 seats), Debitsuccess Contact Centre Manager Siala Uepa-Holmes is well placed to provide helpful insights into the world of customer service.  Here are some snapshots to build customer...

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Did someone say subscription?

Posted by Shaun Quincey - President Debitsuccess USA on 22 May 2015

With the subscription revenue model easily incorporated into a growing number of industry verticals, this approach should be a key component of every business.

The health and fitness industry has been dominating the subscription economy for...

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Payment Plans for students: An easier way to pay

Posted by Davin Miller - Debitsuccess Australia CEO on 11 May 2015

There’s no doubt that education costs.  And when you’re a student, anything that can help you keep on top of these costs and make life easier between study, work and having a life is worth considering right?   

That’s why flexible payment...

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Communication, commitment and compliance key to data security

Posted by Brian Garrity - Head of Group Compliance on 23 March 2015

In an increasingly online world, data security is a hot topic.  For customers to transact with an organisation either online or via a contact centre, they need to be confident their payment details are secure and will not be compromised.  As a result,...

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Retention – it’s a marathon, not a sprint

Posted by Wayne Pointon - Chief Operations Officer on 3 March 2015

As the saying goes – It takes months to find a customer and only seconds to lose them.  And, while this rings true, customer retention has a different approach – it’s a marathon, not a sprint.

We all know that customers are imperative...

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When is full service truly full service?

Posted by Wayne Pointon - Chief Operations Officer on 20 January 2015

A number of organisations claim they offer a full service – so what does this look like in the world of payment solutions?

When it comes to collecting regular payments from customers, some businesses follow up outstanding payments with an...

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