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Blog

Customer retention strategies that stand the test of time

In today’s competitive economic environment, customer retention continues to stand the test of time as a cost-effective and profitable business strategy. So,...
By Debitsuccess
on June 21, 2016

The importance and impact of innovation

The word ‘innovation’ is increasingly bandied around by many businesses and industries.  What does it mean?  And why is it important? Innovation involve...
By Debitsuccess
on May 20, 2016

Payment Plans for students: An easier way to pay

There’s no doubt that education costs.  And when you’re a student, anything that can help you keep on top of these costs and make life easier between study...
By Debitsuccess
on May 13, 2016

Making data security a priority

In today’s online world, payment card security is a growing concern. Its impact is being felt by organisations and individuals around the world. So, what does...
By Debitsuccess
on April 10, 2016

10 payment plan tips

Cashflow is essential to any organisation’s success.  Here are some things to consider when deciding to offer a payment plan option: 1. Frequency pays off so...
By Debitsuccess
on February 22, 2016

Retention – it’s a marathon, not a sprint

As the saying goes – It takes months to find a customer and only seconds to lose them.  And, while this rings true, customer retention has a different appro...
By Debitsuccess
on February 9, 2016

Reversal rates review

Latest data around reversal rates provides interesting reading. Recurring payments from bank accounts are 2.4 times more successful than from credit cards, and...
By Debitsuccess
on January 20, 2016

Looking for a membership payment solution?

If you offer annual memberships, chances are you’re aware that people often indicate cost as a barrier to joining.  In fact, around a quarter of individuals...
By Debitsuccess
on January 19, 2016

The service improvement toolbox

When it comes to improving service, it’s a never ending quest. An ongoing journey. A constant challenge. That’s why, as part of our service improvement adve...
By Debitsuccess
on December 8, 2015

Customer service – the backbone of any business

You may have heard the saying ‘Customer service is not a department; it’s everyone’s job’. In today’s competitive environment this is truer than ever...
By Debitsuccess
on October 16, 2015

Payment preferences – something for everyone

When establishing a payment plan that works for your business and your customers, there are a number of components to consider.  For example, is there a favour...
By Debitsuccess
on October 5, 2015

Rowing the Tasman Sea solo vs. Entering the US market

In 1977, Colin Quincey was the first person to row the Tasman Sea solo from New Zealand to Australia.  In 2010 his son Shaun set off from Coffs Harbour in Aust...
By Debitsuccess
on August 17, 2015