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The service improvement toolbox

When it comes to improving service, it’s a never ending quest. An ongoing journey. A constant challenge. That’s why, as part of our service improvement adve...
By Debitsuccess
on December 8, 2015

Customer service – the backbone of any business

You may have heard the saying ‘Customer service is not a department; it’s everyone’s job’. In today’s competitive environment this is truer than ever...
By Debitsuccess
on October 16, 2015

Payment preferences – something for everyone

When establishing a payment plan that works for your business and your customers, there are a number of components to consider.  For example, is there a favour...
By Debitsuccess
on October 5, 2015

Rowing the Tasman Sea solo vs. Entering the US market

In 1977, Colin Quincey was the first person to row the Tasman Sea solo from New Zealand to Australia.  In 2010 his son Shaun set off from Coffs Harbour in Aust...
By Debitsuccess
on August 17, 2015

Lead generation: getting a game plan

“What should we do this month?” “How about we do a letter box drop?” “Anyone got an idea?” Operating without a marketing plan can take you on a wild...
By Debitsuccess
on July 31, 2015

Being a customer service star

As a finalist for Contact Centre Manager of the Year (under 50 seats), Debitsuccess Contact Centre Manager Siala Uepa-Holmes is well placed to provide helpful i...
By Debitsuccess
on July 20, 2015

Did someone say subscription?

With the subscription revenue model easily incorporated into a growing number of industry verticals, this approach should be a key component of every business....
By Debitsuccess
on May 22, 2015

Communication, commitment and compliance key to data security

In an increasingly online world, data security is a hot topic.  For customers to transact with an organisation either online or via a contact centre, they need...
By Debitsuccess
on March 23, 2015

Direct debit drives donations

There are people out there – people who are willing to engage with your charity and donate to its cause.  So how do you turn them from a one-off donor into a...
By Debitsuccess
on December 15, 2014

Customer Service Gems

When it comes to customer service, there are plenty of “do’s and don’ts” – so where do you start? We’ve put some key questions to Si...
By Debitsuccess
on November 17, 2014

What is Payment Card Industry Data Security Standard PCI DSS?

What do you know about PCI DSS? The Payment Card Industry Data Security Standard (PCI DSS) is a globally recognised information security standard for organisat...
By Debitsuccess
on August 11, 2014

The art of outsourcing

The word outsourcing is often associated with negative overtones.  Think outsourcing, and there’s a high chance many will think of local job losses due to ou...
By Debitsuccess
on July 16, 2014