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Credit Control Services

Every customer that experiences a payment reversal is contacted immediately by Debitsuccess’ dedicated call centre. Debitsuccess’ staff communicate effectively and in an appropriate manner with your customers on behalf of your organisation to rectify any outstanding payments, so the customer can begin to work out where the financial problem occurred.

 

Debt Collection Services

Debitsuccess’ effective and fair credit control process gives all customers three chances to remedy any outstanding financial responsibilities. If after the third request this still does not happen, formal debt collection agencies may be engaged at your company’s discretion. Debitsuccess is able to pursue customers with overdue accounts and bad debts, resulting in the maximisation of collections from all outstanding accounts.

Responsiveness

Our experienced credit control services have been developed over the years to ensure we are there to offer support if your customers are unable to meet their financial commitments to your company. Our streamlined financial controls and credit management processes ensure that we are in immediate contact with them to notify and attempt to rectify the problem before it worsens.

Communication

If a customer’s payment is reversed or declined, Debitsuccess uses the most effective means possible to contact them immediately to notify them of the issue. The decline or reverse may be from your Customers reaching card credit limits to any manner of other reasons that occur when dealing with direct debit. Our streamlined processes include the sending of SMS, e-mail and letters as well as phone calls to contact your Customers. Our credit control system aims to have you paid in as efficient a time frame as possible, while at the same time seeking to nurture and retain your customer relationship. Our responsibility is to ensure that you can work in your business 12 months of the year on areas that increase cash flow instead of acting as an account receivable officer.