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Credit Control Services

Every customer that experiences a payment reversal is contacted immediately by Debitsuccess’ dedicated call centre. Debitsuccess’ staff communicate effectively and in an appropriate manner with your customers on behalf of your organisation to rectify any outstanding payments, so the customer can begin to work out where the financial problem occurred.

 

Debt Collection

Debitsuccess’ effective and fair credit control process gives all customers three chances to remedy any outstanding financial responsibilities. If after the third request this still does not happen, formal debt collection processes may follow at your company’s discretion. Debitsuccess is able to pursue customers with overdue accounts, resulting in the maximisation of collections from all outstanding accounts.

Responsiveness

Debitsuccess’ credit control services have been developed over the years to ensure that if your customers are unable to meet their financial commitments to your company, we are in immediate contact with them to notify and attempt to rectify the problem before it worsens.

Communication

If a customer’s payment is reversed or declined, Debitsuccess uses the most effective means possible to contact them immediately to notify them of the issue. This includes the sending of SMS, e-mail and letters as well as phone calls to contact your customers. Our credit control system aim to have you paid in as efficient a time frame as possible, while at the same time seeking to nurture and retain your customer relationship.

Debitsuccess is a Multi Global Award Winner CRM Awards Black and White 2015 SILVER AWARD
3rd Place for Outbound Business to Consumer Calling Debitsuccess award 2016 GOLD AWARD
2nd Place for Outbound Business to Consumer Calling Debitsuccess 2017 GOLD AWARD
2nd Place for Outbound Business to Consumer Calling Debitsuccess
2017 INDUSTRY SECTOR AWARD

Collections Department at Debitsuccess

For unparalleled excellence in direct debit, Australia chooses Debitsuccess. Contact our sales team today on 1300 473 463 or for customer support call 1800 148 848.